The Mod Security rules recently changed on some servers. As a result, some of the customizable HTML is getting flagged as a false positive. When this happens, you’ll either see a 403 (permission denied) or 404 (page not found) when you hit save on the settings page for each form.
You have two options to solve the problem, while we wait for the issue to be resolved with mod security.
- Contact your web host and ask them to disable rule 941320 or 218500 in mod security.
- Go to your Customize HTML tab for your form. Remove [if error] and [/if error] from each field in your form.
I’m suddenly getting unexpected 403 errors when previously all was working well. Oddly its not on every form on my website which has left me scratching my head.
This one has the 403 errors on next or save draft: https://www.stephenleecelebrancy.com.au/kiss-me-quick-weddings/online-ceremony-creator/
Can you help me track down what may be causing it? Many thanks.